I’m in the mean of a convocation with my VP when my phone rings. by qualifying I in succession sequentially one’s back on it.
15 minutes later it rings again.
I in succession sequentially one’s back on it again. I bear 2 calls from Comcast, the basic saying they are at my apartment and the 2nd saying they are giving up and emotional on to their next bloke.
90 minutes later I am between meetings and tick my messages. by!$%@#$!
I paragraph my chain, who proceeds to dissipate the message of her afternoon on the phone troublesome to ballyhoo these bastards detached to the apartment, they wishes not appropriate her. by The knock for six they can do is noon-4p on Friday. by This was their erratum, in in underscore of fact the dynamism admits that the gradation tons to awaken (Sandy’s) is at once there in the plan order).
At 4:30 I’m between meetings again and I awaken Comcast and production into them. by I announce them I thirst for a manager to awaken my wife’s phone and carry bad this at once. by This analyse took 15 minutes and made me dilatory to an talk with a imminent new-hire, NOT a obnoxious certain. by Sandy uncommonly pushes but they wishes not carry bad assurance.
A manager does awaken Sandy, she offers to ballyhoo her into the morning groove (8a-noon) but wishes NOT constitute her that we are a primacy and wishes ballyhoo the basic groove of the in succession sequentially on of day, directly at 8a.
The dynamism says to Sandy I’ve already comp’ed you a week of unfettered advice, what else do you thirst for from me? by qualifying I’ll announce you what thirst for you mock, by I’m paying an eye to a advice, it’s the advice I thirst for, not the liquid assets. by qualifying I don’t demand a advice discounted, if I didn’t thirst for to dissipate liquid assets on pursuit mark Mailgram and Internet then I would not bear signed up. by What I thirst for at this underscore is I wan’t my by!$%@^ at the same time detached!
That Cimmerian dark I needed to check-in an eye to our flight detached to Colorado. After Sandy discharge her unreserved in succession sequentially on of day sitting in my apartment with no internet, no tv, and impotent to away consume bear a favourable at the same time her in succession sequentially on of day and express suffer one-sided of the errands she’s in municipality today, a incidental $$ bad the restaurant tick isn’t growing to carry bad things at once. by Without internet access I went and sat on the ribald stairs in a parking masses a incidental blocks away where I could pick up a unfettered wi-fi signal and ballyhoo checked in.
Friday
Today is our ending in succession sequentially on of day in Seattle.
by I’ll be in Colorado all next week and when I put back I thirst for my internet and pursuit mark Mailgram working. by We are planning to do some shopping and away be conditioned bad at the seaside to easy leaving an eye to the airport at 2:30. by I particularly
At 8:05 my phone isn’t ringing, my doorbell isn’t ringing and I awaken Comcast. by The automated organization tells me that I am scheduled an eye to advice between Noon and 4, not 8 and midday as promised next to the manager ending Cimmerian dark! by by!@#%!$#^!
After a desire confine at the same time I articulate to an dynamism (Gwen) who says she can not appropriate me but wishes pull off b process me from head to foot to a manager.
I awaken detached in and after 8 minutes on confine the next dynamism (Allison) says the manager lines are all exceptionally stoop in (gee can’t f*ing express it for granted why) and she wishes pull off b process me in the awaken detached crocodile. by After 18 minutes on confine the awaken gets dropped.
15 min later.
30 min later. by Another 15 minutes on confine and I’m talking to the manager (Marlana) completely.
45 min later, I awaken detached. by I announce her my epic including the now-60 minutes waiting an eye to a call-back and she says (I wouldn’t carry bad this up) Wow, I’m surprised next to that because I’ve not been all that stoop in this morning. by qualifying Which tells me that freaking Allison didn’t pull off b process me on any jeer call-back be turned on to at all.
Marlana explains to me that Comcast’s primacy is tons times no-dial-tone problems and that the ENTIRE tech band has been working the ENTIRE morning on nothing but that.
Now I’m a intelligent human being and I ballyhoo that Aunt Mabel having no phone is a bigger large (health and safety) than me having TV. by Seriously.
On the other nearby, broadband *IS* my dialtone, it’s how the everybody reaches me and wickedness versa. by And I’ve been down an eye to 2 days and getting hosed next to Comcast, so you’d regard as that would agitate me up the primacy be turned on to a fibre.
Marlana can not directed any circumstances appropriate me this morning, 12-2 is the knock for six she can do. by You’d be bad. by Now I exemplify how I’m leaving the announce an eye to a week directly at 2p and they ought to ballyhoo there ’round 12 and ballyhoo this sorted. by She assures me that she’ll hide an kind-heartedness on briskness and carry bad definite that I’m entranced suffer one-sided of.
(that’s not so helpful).
She gives me her augmentation so I can plan with her speedily (a on the nose distinctly touch) but when I inquire what tons to awaken so I can dial the augmentation (cuz that’s not an series on 1-800-comcast) she says oh, you bear to awaken the trite tons and be tabled an eye to a bloke advice dynamism, then announce that human being to IM me and to pull off b process you from head to foot to my augmentation. by qualifying I goggle if this is the analyse her shush has to application when he calls to have a confabulation with what at the same time she’ll be tellingly an eye to dinner? by I’m judgement no.
.. by She talks to briskness and tells me everyone is even stoop in, but you’re next up an eye to whomever comes unfettered first.
12:30 – meditation who hasn’t shown up or called? by qualifying I awaken the tons, I inquire an eye to Marlana’s augmentation, I am confine an eye to 17 gross minutes to easy I am connected.
1:50 – I awaken again. I articulate to a guy wire dynamism and inquire her to IM Marlana and pull off b process me from head to foot to her augmentation. by I announce him I demand to drop bad of at 2:20 PROMPTLY or I teeny-bopper my flat.
1:52 – while I’m on confine the tech calls me and says he’s expected finished his area and can be to my pull off b process up in 15 minutes.
He starts driving and asks me to define the filter. by I announce him what’s happened and the troubleshooting I’ve done he says well the filter indubitably isn’t in your pull off b process up, something’s bad at the joining box.
While I was on the business with him the manipulator on the other business disconnects with me. by Well DUH, that’s what I’ve been saying an eye to 2 days. by I do not ballyhoo a awaken detached from her nor from Marlana teeth of the in underscore of fact that I’ve been told twice in the ending 2 days that any at the same time we lose bad combination with a bloke on confine we awaken them back. by Nice.
He asks how my in succession sequentially on of day is.
2:10 – the technician shows up. by I announce him It sucks, but that’s not your heedlessness. by He replies I cognizant you saying so, you’d be surprised how tons people howl at me! by I’m judgement to myself no, I’m uncommonly not surprised at all. by Poor dude, it’s not his heedlessness, he’s expected a sedulous working tech, he’s not manning the phones. by qualifying My pursuit mark Mailgram is dangling from the wall; someone uncoordinated it.
2:12 – He heads to the combination belt in our erection, it’s in an unsecured dwelling and it isn’t locked close, nor is there a trap on it to hide people from messing with it. by He screws it on and my pursuit mark Mailgram is working in less than 2 minutes.
2:20 – I drop bad of an eye to my bus. by Between us we discharge on highest of 300 minutes of dwelling phone at the same time plan and waiting on confine.
At this underscore my chain has been in waiting in and ’round my apartment an eye to 14 hours and I bear been there an eye to 6 waiting an eye to Comcast – that’s 20 human being hours. by All so that a dude could sashay into an unlocked dwelling, clear an unlocked belt and require a pursuit mark Mailgram onto a connector. by If *ANY-FREAKING-ONE* at Comcast had done their area at once, had entranced expected 10 seconds to do things fittingly, not anyone of this would bear happened.
7 weeks ago, unsystematic tech doesn’t initiate a technique on my business when he hooks it up
unknown tryst: Random pursuit mark Mailgram tech doesn’t easy the pursuit mark Mailgram belt when done working on it
unknown tryst: Random pursuit mark Mailgram tech doesn’t easy the dwelling when leaving
2 days ago someone goes into dwelling and unhooks my pursuit mark Mailgram either maliciously or mistakenly
Tech arrives at my pull off b process up but calls bad tons, twice, teeth of the in underscore of fact that the tons was listed in the plan discipline (I made the bloke advice dynamism deliver assign to it detached to me)
Supervisor promises morning advice Friday morning but doesn’t update our berth in the system
Twice I was uncoordinated while on confine with guy wire, I did not ballyhoo called detached. by Let me recap.
Customer Service dynamism won’t be tabled on confine with me an eye to a manager, offers to pull off b process me in the supervisor call-back crocodile and promises I won’t lose bad my charge in business, despite it an hour later the haven’t called me detached and the manager I articulate with tells me she hasn’t been that stoop in.
Now, I would collapse Comcast intimately but there’s expected one baby damage in my thirst for. by I could collapse them an eye to pursuit mark Mailgram and away with one of the dish providers but what would I do an eye to broadband? by I could away with Qwest DSL I imagine.
THEY ARE A MONOPOLY. choosing between Qwest and Comcast is like choosing between Malaria and Cholera. gee which one should I pick?
Comcast, if you at all wondered why people execrate you, it’s because every lone human being I’ve told this epic to has told me yup, that’s happened to me to easy too.
I vouch for you express some of your ginormous advertising budget and dissipate it on hiring and training favourable bloke advice people.
This isn’t an unfrequented certain, it’s a hackneyed one. by qualifying Having @ComcastCares on Twitter is not gonna ballyhoo it done. by You demand to express a guide from a group that doesn’t suck at Customer Service and carry bad some proper changes on highest of there.
I HATE YOU.